I’m not sure where to begin. For several months now this app has been going downhill. It’s extremely inaccurate. At least half the time it’s showing our family in locations where they are not. My daughter and husband are currently at the same location about 15 min from me, but it shows my husband’s phone to be in a location 6 min from me. I called to make sure he hadn’t lost his phone, and he has it with him. It showed my daughter’s boyfriend driving at speeds of over 100mph one night, driving through wooded areas into the next state and back, while he was at our house with his phone the whole time. It often won’t update location, it shows our phones aren’t charging, when they actually are, shows my husband has arrived at home when he’s at work the whole time, and this morning it showed my husband had been home since yesterday morning, but actually sent me notifications that he left and arrived back home when he went to run an errand. Yesterday it said his phone was off, but he was sitting right by me, ON HIS PHONE. When two or more arrive somewhere in the same car, it shows us arriving at different times, sometimes 20-30 minutes apart. There are so many other issues, those are just a few. I’ve tried the chat for support, but the stupid ai is unable to help except to tell me all of the troubleshooting steps (which we’ve already done), and then saying that a customer care person will contact me, but they don’t. We were actually thinking about upgrading to the paid gold version, but I’m glad we waited. It would’ve been a waste of money. If these issues aren’t fixed soon, we’ll be deleting the app and just going with our phones’ location services.